Privacy Policy

Privacy Policy

1. Store Identity & Contact Information

We, Almazalla Industrial Co. Ltd., Commercial Registration No. 7004769225, are committed to protecting the privacy of our customers and visitors to our online store at
https://almazalla.store/
(the "Store"). You can contact us via email at [email protected] or by phone at +966543860256. This Privacy Policy is governed by the applicable laws and regulations of the Kingdom of Saudi Arabia, including the E-Commerce Law and the Personal Data Protection Law (PDPL).


2. Information We Collect

We collect different types of information necessary to operate our Store and provide our services efficiently, including:
  • Personal Information: Full name, mobile number, and email address.
  • Shipping Information: Full delivery address (city, district, street, postal code) for order fulfillment.
  • Order Information: Details of purchased products and services, order history, and shipping preferences.
  • Payment Information: We do not store credit or debit card details. Payments are securely processed by third-party payment gateways, and we only receive payment confirmation. For Cash on Delivery, the payment method is recorded.
  • Browsing & Cookie Data: Information about your interaction with our Store, including pages visited, products viewed, IP address, browser type, and device identifiers, collected through cookies and similar technologies.
  • Customer Service Information: Information you provide when contacting our customer support team, including call recordings (where applicable) and chat communications.


3. How We Use Your Information

We use your personal information for the following purposes:
  • Processing orders and providing our products and services.
  • Managing shipping and delivery through logistics providers.
  • Processing payments and issuing invoices.
  • Providing customer support and technical assistance.
  • Sending promotional offers and marketing communications (with your consent).
  • Improving user experience, products, and services.
  • Preventing fraud and maintaining Store security.
  • Complying with applicable Saudi laws and regulations.


4. Legal Basis for Processing

We process your personal data based on one or more of the following legal grounds:
  • Performance of a contractual obligation.
  • Compliance with legal obligations.
  • Legitimate business interests, provided they do not override your rights.
  • Your explicit consent, particularly for marketing communications or optional data collection.
You may withdraw your consent at any time without affecting the lawfulness of processing carried out before the withdrawal.


5. Sharing Your Information

We may share your personal information, where necessary, with:
  • Shipping and delivery companies.
  • Secure payment gateway providers.
  • Hosting and infrastructure service providers.
  • Analytics service providers.
  • SMS and email communication service providers.
  • Government or regulatory authorities where legally required.
We ensure that all third parties handling your data comply with appropriate data protection standards and applicable Saudi regulations.


6. Data Retention & Disposal

We retain your personal data only for as long as necessary to fulfill the purposes for which it was collected or to comply with legal and regulatory requirements.
Order and financial records are retained for the periods required under applicable accounting and legal regulations. Once retention is no longer required, your data is securely deleted or destroyed. Retention periods may be extended if required for legal proceedings or official requests.


7. Your Rights

Under the Saudi Personal Data Protection Law (PDPL), you have the right to:
  • Know how your personal data is collected and used.
  • Access your personal data.
  • Request correction of inaccurate or incomplete information.
  • Request deletion of your personal data where applicable.
  • Withdraw your consent at any time.
  • Object to data processing in certain circumstances.
  • Request restriction of processing.
  • File a complaint with the competent authority if you believe your rights have been violated.
To exercise any of these rights, please contact us at [email protected]. We will respond within 30 days, unless an extension is required, in which case you will be informed accordingly.


8. Cookies & Marketing

We use cookies and similar technologies to improve your browsing experience. These include:
  • Essential cookies required for Store functionality.
  • Preference cookies that remember your settings.
  • Analytics cookies that help us improve our website.
  • Marketing cookies that provide relevant advertising.
You may manage cookie preferences through your browser settings. Disabling certain cookies may affect website functionality.
Marketing communications are only sent with your consent. You may unsubscribe at any time using the "Unsubscribe" link in our emails or by contacting us directly.


9. Data Security & Breach Notification

We take appropriate technical and organizational measures to protect your personal data, including:
  • SSL/TLS encryption for secure data transmission.
  • Restricted employee access based on business need.
  • No storage of sensitive payment card information on our servers.
  • Continuous monitoring for potential security vulnerabilities.
If a personal data breach is likely to significantly affect your privacy, we will notify the competent Saudi authority within 72 hours of becoming aware of the incident and inform affected individuals where required.


10. Industry-Specific Practices

As Almazalla Industrial Co. Ltd. specializes in industrial equipment, construction machinery, agricultural equipment, and related products, the information we collect is limited to what is necessary for processing orders, arranging delivery, and providing technical support and after-sales services.
We do not collect sensitive personal information beyond what is required for our business operations. This Privacy Policy reflects the nature of our business, focusing on professionalism, efficiency, product quality, and customer support while ensuring compliance with applicable data protection laws.